Question 1

Are your spices 100% natural?

Accepted Answer

Yes. Every blend is prepared from carefully sourced whole spices in small batches, with no artificial colours, preservatives, or fillers.

Question 2

How should I store the spices?

Accepted Answer

Store in a cool, dry place away from direct sunlight. Always use a clean, dry spoon and reseal the pouch tightly after use.

Question 3

What is the shelf life?

Accepted Answer

Our spice and drink mixes stay best for up to 9–12 months from the date of packing when stored as recommended.

Question 4

What are the delivery timelines?

Accepted Answer

Orders are processed within 1–3 business days. Metro cities usually receive delivery in 2–5 business days and other locations in 4–8 business days.

Question 5

How do I pay for my order?

Accepted Answer

You can pay via UPI QR code shared after checkout, or opt for Cash on Delivery where available.

Question 6

Can I cancel or return my order?

Accepted Answer

Orders can be cancelled before dispatch. Due to the nature of food products, opened items cannot be returned, but we happily replace damaged, defective, expired, or incorrect items reported within 48 hours of delivery.

Question 7

Do you accept bulk or gifting orders?

Accepted Answer

Yes! Please reach out on WhatsApp at +91 84487 30309 with your requirement and we will curate a custom quote for you.

Question 8

How can I contact you?

Accepted Answer

WhatsApp or call us at +91 84487 30309, or email support@tmwonline.co.in. Our team responds Monday to Saturday.

Frequently Asked Questions