Legal & Policies
Refund, Return & Cancellation Policy
Because we sell perishable food products, please read this policy carefully.
Cancellations
- Orders can be cancelled only before they are dispatched from our facility.
- Once dispatched, orders cannot be cancelled.
Returns
- Due to the nature of food products, opened or used products cannot be returned.
- Returns are accepted only for products that are damaged, defective, expired, or incorrect.
- Customers must report such issues within 48 hours of delivery.
- Please share your Order ID, clear photos of the product, and preferably an unboxing video while reporting the issue.
Refunds
- Once your report is verified, we may issue a replacement or a refund at our discretion.
- Approved refunds are processed within 7–10 business days to the original payment method.
- Shipping charges are non-refundable, unless the issue is due to an error on our side.
How to Reach Us
Please contact us on WhatsApp at +91 84487 30309 or email support@tmwonline.co.in with your Order ID and supporting media to raise a return or refund request.