Free shipping on orders over ₹999 · Handcrafted in small batches
Santushti by TMWSantushtiby TMW

Legal & Policies

Shipping & Delivery Policy

Here's what to expect once you place an order with Santushti by TMW.

Order Processing

Orders are processed within 1–3 business days from the date of confirmation.

Estimated Delivery

  • Metro cities: 2–5 business days
  • Other locations: 4–8 business days

Shipping Charges

A flat shipping charge of ₹79 applies to orders below ₹999. Enjoy FREE shipping on all orders of ₹999 and above.

Tracking

Tracking information is shared with you over WhatsApp or email once your order has been dispatched.

Failed Deliveries

Failed delivery attempts due to incorrect addresses or an unavailable recipient may attract additional shipping charges for re-dispatch.

Damaged or Missing Items

Any damaged or missing products must be reported within 48 hours of delivery, along with photos and (preferably) an unboxing video.

Delays

Delivery delays caused by weather, festivals, courier partner issues, or other unforeseen circumstances are beyond our control, and we appreciate your patience in such situations.